This should be an email assigned by your Institution for educational purposes. In order to get access to the Knowmia system, users need to be authenticating using an email that is accepted by their Knowmia site. Step 3: Verify you are using the correct email To troubleshoot this, we recommend loading an Incognito or Inprivate page as a test, to see if that gives the same behavior.įor details on opening an Incognito or Inprivate browser window for Google Chrome, Mozilla Firefox, and Apple Safari, please see the article here. We have seen instances were caching issues in the browser or conflicting browser settings may cause issues with signing in. Step 2: Open video content in a new Inprivate or Incognito Window For a list of supported browsers, please see the following link here. In instances where there is an issue with the current cached session in your default browser, opening the video from Knowmia in another browser can help. Step 3: Verify you are using the correct email.Step 2: Open Knowmia Site in new inprivate or incognito window.Please try all of the troubleshooting steps below.

I am getting a spinning icon when trying to sign in.I am not getting signed in under the correct account.I am receiving a Whoops Error when signing in.I am experiencing one or more of the following issues when trying to sign into Knowmia (formerly TechSmith Relay) using my Single Sign On (SSO) Identity Provider:

Knowmia login